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Fragrance of Elegance

69 High Street, Hounslow London, UK TW3 1RB

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We do our best to make sure that your orders are managed correctly. However, occasionally, mistakes happen, and we’re eager to fix them as soon as we can.

If you are not happy with your purchase, you can return the products. Please ensure the item is in its original packaging, unopened before returning.

We provide an exchange and full refund on sealed and packaged items within 15 days of order delivery. We do not provide refunds of discounted, reduced or promotional items. Please note that we only provide refunds or replacements for damaged products, and you have to send pictures or videos for the same to do so.

To Return, Replace or Refund

Call us at 0203 371 7845 or Email us at

Don’t forget to write the following information in the mail:

  • Your Name
  • Order Number
  • Email Address
  • Reason For Return

Include whether you’d like to receive either a refund, exchange, or a replacement.

You can send your items to:

69 High Street



London, UK

We start processing your exchange, refund and replacement as soon as we receive your article. We strongly recommend getting a copy of the postage receipt before sending the item back to us. We are not liable to pay the shipping cost to return the item to us.

Receiving A Refund

When goods are returned to customer service or in-store, refunds will be given using the same payment method used to place the order. The refund amount will be the same amount you have paid while placing the order.

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